Tickets
Filters
Name Status Last User Tags Client Version Last Seen

CPU Usage

Memory Usage

Disk I/O

Disk IOPS

Disk Usage

Alert Toggles

CPU alerts
Trigger alerts when CPU usage exceeds thresholds
Memory alerts
Trigger alerts when memory usage exceeds thresholds
Disk alerts
Trigger alerts when disk usage exceeds thresholds
Monitored disks
All eligible disks are monitored by default. Uncheck any disk to customize.
Load average alerts
Trigger alerts when system load exceeds thresholds
File descriptor alerts
Trigger alerts when FD usage approaches system limit (Linux)
Stale WireGuard alerts
Trigger alerts when WireGuard interfaces are DOWN or missing IP
Offline alerts
Trigger alert when agent stops sending heartbeats

Threshold Values

AI Assistant
AI Assistant

Click Refresh to load processes

Click Refresh to load services

Scripts

NameLanguageOSTagsTimeout

Clients

NameContact EmailPhoneAgentsActive

Knowledge Base

Global Docs

Documents

Users

First NameLast NameEmailUsernameRoleSudoSSH KeysLast Login

Users

UserUsernameSudoKeys

User Groups

GroupMembers

Sessions

AgentUserStartedDurationIP

AI Chats

TitleScopeAgentMessagesUpdated

Pending Tray Support Approvals

AgentCommandRequested ByCreatedActions
Loading…

Chat

Audit Log

TimeActionTargetUserIP
StatusNameIP / URLTypeSourcePingLast SeenActions

Latency

Availability

Backups

Hostname Status Last 30 Days Last Backup Files Size

Quick Support

Have the user download and run the Quick Support app. They'll see a session code — enter it below to connect.

Send this link to the user:

https://remote.nodewatch.ai

If the user sees a warning in Edge:

1
Click the ••• menu on the download bar
! NodeWatch-QuickSupport.exe isn't commonly downloaded. •••
2
Click Keep in the menu
3
Click the dropdown arrow next to Delete, then Keep anyway
Make sure you trust this file
Microsoft Defender SmartScreen couldn't verify this file.
Cancel Delete Keep anyway
4
Open the file. If Windows SmartScreen appears, click More info then Run anyway

Package Updates

Tenants

NameSlugAgentsLiveKitCreated
#TitleStatePriorityCustomerOwnerUpdated
New Ticket
Create a new support ticket

Group

Owner

State

Priority

Tags

Customer

Timestamps

Created
Updated
Last contact

Settings

Patch Schedule

Automatically deploy approved patches on a schedule. Times are in UTC.

Enable scheduled patching
Approved patches will be deployed automatically at the configured time

Global Alert Settings

Default offline timeout
Seconds before an agent is considered offline (applies to all agents unless overridden per-agent)

LiveKit Configuration

Override the central LiveKit server for this tenant. Leave blank to use the shared instance.

Agent Tray Icon

Custom icon shown in the Windows system tray. Upload a PNG/ICO image or provide a URL. Recommended size: 64x64 or 128x128.

None
or

Tray Menu Links

Links shown when users left-click the system tray icon. Use these to provide quick access to portals, help pages, or any URL.

Enable systray AI chat by default for this tenant

Backup Defaults

Global S3 and encryption settings used as defaults when configuring backups on new agents.

Clients

NameEmailPhone
Loading…

Change Password

Two-Factor Authentication

AI Provider

Configure which AI provider powers the assistant. Claude Proxy uses the built-in Claude Code CLI. Other providers connect via their HTTP APIs.

Using built-in Claude Proxy via WebSocket

Command Safety

When enabled, the AI must request your approval before executing any command on an agent. You can review the command and optionally add context before allowing or denying.

Require approval for AI commands

Email Channels

Configure IMAP/SMTP email accounts for receiving and sending ticket emails.

NameEmailIMAPSMTPStatusActive

Postmaster Filters

Automatically route and tag incoming emails based on conditions.

NameConditionsActionsActive

Macros

One-click actions to apply to tickets (e.g. Close & Tag as Spam).

NameActionsActive

Triggers

Automatic actions when tickets are created or updated (e.g., auto-reply emails, set fields).

NameEventConditionsActionsActive

Organizations

Companies or groups that contacts belong to.

NameSharedDomainActive

Contacts

EmailFirst NameLast NameOrganizationPhoneActiveActions
AI Assistant
Macros
Assign